PATIENT SERVICE REP II

The Patient Service Rep II provides administrative coverage for patient service functions related to check-out operations of the physician practice. Collects and processes encounter form data, totals outstanding balances and payments, and balances work and computer at end of day.

Requirements

• Maintains established departmental policies and procedures
• Answers telephone calls and routes accordingly
• Receives and records changes in patient information
• Demonstrates familiarity with insurance procedures
• Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
• Responsible for scheduling appointments for return visits and end of day procedures and balancing
• Compiles data for the billing personnel
• Collaborates with patient, physician, and other care team members as part of a team based approach to overall patient care
• Follows policies, procedures, and safety standards
• Completes required education assignments annually
• Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested
• Performs other duties as assigned