Senior Full Stack Engineer (Support & Observability Focus) - Mid Shift
CoverGoHo Chi Minh City, Vietnam
Posted July 11, 2025
Full Time
About the Company
CoverGo is the leading global no-code insurance platform for health, life and P&C, enabling insurance companies to transform digitally in the most flexible, scalable and cost-effective way. CoverGo’s platform is powered by the most comprehensive set of insurance APIs (1,000+) in the market allowing companies to integrate with other systems and create a robust insurance ecosystem. Insurance companies use CoverGo to build and launch all types of insurance products within days, develop omni-channel distribution and digitize policy admin and claims. CoverGo is ISO 27001 certified and already working with insurance companies and delivery partners in Asia, USA, Canada, Latin America, MENA and other markets across the globe. CoverGo is the global insurance technology market leader as recognized by a number of awards incl. • Global Top 100 Insurtech - Digital Insurance Agenda • Insurtech of the Year in all Asia - 25th Asia Insurance Industry Awards 2021 • The Most Innovative Insurance Technology Service Provider - International Finance Technology Award • Grand Fintech Prize - FIBC Japan • The Best Technology Provider to Insurance Companies – DigFin Innovation Awards 2021 • Insurtech 100 - FinTech Global 2021 & FinTech Global 2022 CoverGo is backed by leading US insurtech and fintech VC funds and strategic investors from the US, Asia, Africa, and the Middle East: • SemperVirens VC, with our lead investor Caribou Honig • SixThirty, Tribeca Early Stage Partners and Fresco Capital • Old Mutual, Asia Financial Holdings, XN Worldwide Insurance, Noria Capital CoverGo is also part of leading insurtech and fintech programs: • Accenture Fintech Innovation Lab New York • InsurTechNY • Plug & Play Insurtech Silicon Valley • InsurLab Germany • Dubai International Financial Centre Fintech • Accenture Fintech Innovation Lab APAC • Plug & Play Fintech Japan • Monetary Authority of Singapore Global Fintech Program • InsurTech Hub Munich and others
Job Description
We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.
Requirements
- At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
- Strong hands-on experience in software development with modern technologies such as.NET, and React or Vue.js.
- Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
- Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
- Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
- Fluent in English; additional language skills are a plus.
- A customer-first mindset—empathetic, responsive, and solutions-driven.
- A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
- Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
- Willing and available to work the mid shift.
Benefits
- Competitive remuneration package
- Fully Remote
- 15 Days Annual Leave
- 13th-month Pay
- Annual Performance Bonus
- Stock Options after 6 months
- Health Insurance
- Remote Work Allowance
- Company activities and events
- Learning and development plan