Senior Customer Success Manager (CSM)

Coworker is a hypergrowth AI startup that is building a transformative AI agent for complex work. The company is seeking a Senior Customer Success Manager to own the post-sale relationship with mid-market customers. The role involves driving implementation success, portfolio management, strategic advisory, growth initiatives, and success operations.

Requirements

• 6-8 years in SaaS Customer Success roles with proven track record of retention and growth
• Operational Mindset: Self-starter with ability to identify, own and execute on opportunities while managing competing priorities
• Technical Skills: Strong platform expertise, ability to understand technical requirements and translate business needs
• Communication: Excellence in stakeholder management, presentation skills and written communication
• Analytics: Data-driven approach to customer success, proficiency in success metrics and reporting
• Tools: Expertise in Customer Success and CRM systems (Hubspot, Salesforce) and collaboration/project management tools

Benefits

• Health/dental/vision insurance
• 401(k)
• unlimited PTO