The Inside Sales supports the Aftermarket Sales Team within the Extrusion Division, playing a key role in strengthening customer relationships, generating quotes, processing orders, and supporting internal teams with sales analytics and reporting.
Requirements
- Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base.
- Assist in locating and developing new sales opportunities within existing accounts.
- Generate timely and accurate quotes for aftermarket parts and services.
- Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records.
- Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends.
- Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues.
- Ability to read and interpret engineering drawings and technical documentation.
- Support sales management with administrative and coordination tasks.
- Meet assigned sales targets and contribute to overall team objectives.
- Deliver excellent customer service to support account retention and satisfaction.
- Participate in team meetings and cross-functional collaboration with internal departments.
- Perform other duties as assigned to support the growth of the aftermarket business.
Benefits
- Paid holidays and vacations
- 401k
- Medical/dental insurance
- Tuition assistance