IT Help Desk Technician
Cranial Technologies, Inc.Tempe, Arizona, United States
Posted November 25, 2025
40000 - 55000 USD year
Full Time
About the Company
Cranial Technologies is the only company in the world dedicated to researching, diagnosing, and treating plagiocephaly (flat head syndrome).
Job Description
Cranial Technologies is seeking an IT Help Desk Technician to join their team at their headquarters in Tempe, Arizona. The ideal candidate will possess strong communication skills, excellent customer service, and be comfortable organizing and managing multiple priorities at any given time.
Requirements
- Experience supporting Windows 10/11
- Familiarity with imaging
- Setup of new computers as well as break/fix support
- Active Directory / Entra ID knowledge
- Troubleshooting of network connectivity
- Documentation of work within our ticketing system
- Assist in creation and updating knowledge base articles
- Contact vendor technical support for warranty and repairs
- Help maintain software and hardware inventory
- Provide telephone and remote support to end-users
- On call as needed
- Assist with other technology projects as assigned
- Office 365 management experience is a plus
- Ensure HIPAA compliance is maintained
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan with a Company Match
- 5 Weeks Paid Time Off + 7 Paid Company Holidays
- Life Insurance
- Short/Long Term Disability Insurance
