Technical Support Engineer

Crestron Electronics, Inc is looking for a Technical Support Engineer to provide technical support to customers via phone, email, and chat. The primary responsibility of the Engineer is to resolve technical issues and investigate further as needed.

Requirements

• Bachelor's degree in technology field or 3+ years of relevant industry experience
• 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV
• Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics
• Crestron Home, D3 Pro Lightning, and Residential Installation
• Familiar with Linux OS
• Programming knowledge in C#, CSS, HTML5 preferred but not required
• Knowledge of Commercial / Residential Audio Video technologies and applications
• Ability to read and interpret system schematics, floorplans, etc.
• Collect and interpret system level data for analysis
• Ability to clearly document the issue, steps taken and thought process behind the path of investigation
• Able to clearly and professionally communicate technical information to varying audiences
• Ability to troubleshoot/create demo programs written in native Crestron platforms
• Knowledge of Exchange/O365/Active Directory
• Must be able to lift and maneuver up to 50 pounds

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• 401K with company match
• Paid Time Off
• Holidays
• On-site Amenities at NJ Headquarters & TX Facilities
• Crestron Market Cafes
• Fitness Centers