Client services manager
Cross Border TalentsTunis, Tunis, Tunisia
Posted January 2, 2025
2450 - 3000 TND year
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
The Client Services Manager will be responsible for managing client relationships, leading a team, ensuring high-quality service, and proactively resolving issues. They will develop and implement improvement strategies for client service and performance, as well as analyze feedback to identify growth opportunities. This role requires excellent communication, leadership, and organizational skills.
Requirements
- Serve as the primary point of contact between the company and its clients.
- Supervise and lead a team of customer service representatives.
- Monitor and evaluate the quality of services provided.
- Manage and effectively resolve client issues and complaints.
Benefits
- Contract
- Annual target bonus
- Annual sabbatical bonus
- Health Insurance
