English Customer Support Agent - Lisbon
Cross Border TalentsLisbon, Portugal
Posted July 28, 2021
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
Cross Border Talents is seeking enthusiastic English Customer Support Agents to join their team in Lisbon, Portugal. The role involves providing high-quality customer service to global brands, maintaining accurate customer data, and offering support through a variety of channels. The company is a leading BPO and known for excellent customer service.
Requirements
- Fluency in English (C2 Level or Native)
- Typing Speed: 20 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
Benefits
- Competitive salary
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance
- Airport pick-up and administrative assistance
- Reimbursement of flight expenses
- Accommodation
- Portuguese lessons, sports activities