German Customer Support Expert, Barcelona Spain
Cross Border TalentsBarcelona, Catalonia, Spain
Posted July 28, 2021
22000 - 22000 EUR year
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
We are seeking Tech-savvy experts to support users of a leading technology company in the Barcelona, Catalonia, Spain, region. The role requires native-level German and C1-level English, and experience in multi-channel customer support. The ideal candidate is comfortable researching online and enjoys providing technical assistance.
Requirements
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills
- Strong attention to detail
- Demonstrated ability to work through complex technical problems
Benefits
- Full-time (39 hours/week)
- Permanent Contract
- Relocation package
- Schedule (rotative): between 08.00 and 22.00
- Work from office in Barcelona
- Salary: 22.000 € gross/year
- Continuous training and development program
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development