German Customer Support for Online Video Platform - Lisbon
Cross Border TalentsLisbon, Portugal
Posted July 29, 2022
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
Cross Border Talents is seeking a German Customer Support agent for their online video platform in Lisbon, Portugal. The role involves providing excellent customer service to clients, troubleshooting issues, documenting actions, and escalating complex problems. It's a fast-paced, global organization seeking a motivated individual.
Requirements
- At least 12 months of direct customer service experience, preferably in contact centers (B2C & B2B)
- Native German level (written and spoken)
- European Nationality or Portuguese Work Permit
- Proactive attitude and strong team-spirit
- Strong attention to detail and desire for accuracy
- Ability to handle customer emotions and provide empathy
Benefits
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance
- Relocation applicable only for international candidates