Italian Customer Support Agent - Lisbon, Portugal
Cross Border TalentsLisbon, Portugal
Posted August 20, 2021
Full Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
This position is a full-time customer support role within a BPO company in Lisbon, Portugal. The role involves providing high-quality customer service to global brands, troubleshooting issues, maintaining customer databases, and offering recommendations. Candidates should be fluent in Italian and have excellent English communication skills.
Requirements
- Fluency in Italian (C2 Level or Native)
- Good knowledge of English (B1 level)
- Typing Speed: 20 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
Benefits
- Competitive salary
- Meal vouchers
- Fixed-term employment contract
- Private health insurance
- Airport pick-up and administrative assistance
- Accommodation in shared apartments
- Free Portuguese lessons
- Sports activities