Remote Customer Care Specialist (German)
Cross Border TalentsBelgrade, Central Serbia, Serbia
Posted March 4, 2026
Full Time
About the Company
Cross Border Talents (CBT) is a leading global recruitment firm specializing in engineering, IT, and multilingual customer support talent mobility. Leveraging a network of over 300 recruiters and advanced algorithms, CBT offers permanent placement, staff augmentation, and talent leasing (EoR) solutions that bridge the digital skills gap for companies worldwide. Since 2013, the firm has matched more than 130,000 tech professionals from 50+ nationalities with global employers, earning three Horizon 2020 SMEI Seals of Excellence for outstanding innovation. CBT's blend of human expertise and data-driven sourcing positions it as the industry's premier partner for international tech and customer experience recruitment. Join a team that is reshaping global talent acquisition for the era of intelligent machines.
Job Description
Customer Care Specialist for a leading BPO company, providing outstanding customer service to a major payments processor from the comfort of home in Serbia.
Requirements
- Native or fluent in German, both spoken and written
- Reside in Serbia and be eligible to work legally without company support
- Familiarity with customer support tools such as Zendesk and Slack
- Experience in customer and technical support, particularly in help desks or IT functions
- Ability to pass a background check
- Strong independent work skills and remote teamwork abilities
- Proficient in problem-solving, critical thinking, and adapting to process changes
- Solid knowledge of PC-based internet and software applications (e.g., Microsoft Office)
Benefits
- Competitive remuneration package based on experience, skills, and performance
- Indefinite contract with private health and life insurance
- Fully remote work from Serbia
- Join a dynamic, creative team with a positive and friendly atmosphere
- Great work environment with excellent employee reviews
- Access to guidance and tools to help you reach your full potential