Russian-speaking Customer Service Agent
Cross Border TalentsLisbon, Portugal
Posted August 2, 2021
Part Time
About the Company
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com
Job Description
This role involves providing excellent customer service to global brands through inbound calls and inquiries, troubleshooting issues, and maintaining customer databases. The ideal candidate will be fluent in Russian and English, with strong typing skills and excellent communication abilities.
Requirements
- Fluency in Russian (C2 Level or Native)
- Good knowledge of English (B2/C1 level)
- Typing Speed: 25 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
Benefits
- Competitive salary
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance
- Airport pick-up and administrative assistance
- Reimbursement of flight expenses
- Accommodation in a shared apartment
- Free Portuguese lessons, sports activities
- Flexible work arrangements