NetSuite - Support & Optimization Manager

Our goal is to establish an advisory firm that stands apart from the rest, grounded in our Core Values and dedicated to creating a positive experience for our clients and people. We partner with clients to solve today's challenges and deliver present and future value.

Requirements

• Manage the full support ticketing lifecycle via FreshDesk
• Manage the full optimization lifecycle from initial scope to implementation
• Manage Support & Optimization Consultants
• Coordinate consultants, stakeholders, and resources to ensure Support & Optimization objectives are met
• Work with customers to understand and rapidly resolve their support issues
• Identify and manage optimization risks and issues, and implement appropriate mitigation strategies
• Ensure that support tickets are registered and resolved rapidly
• Conduct post-Support & Optimization service reviews
• Serve as a NetSuite Support & Optimization subject matter expert

Benefits

• Comprehensive healthcare options
• Flexible spending accounts
• 401(k) with company matching
• Generous parental and maternity leave policies
• Technology stipends
• Wellness reimbursement programs