Croud is a global, full-service digital marketing agency that helps businesses drive sustainable growth in the new world of marketing. The Resource Manager will drive operational excellence across the EMEA agency, ensuring resource levels are appropriate and people are well utilized across all accounts.
Requirements
- Proven experience in resource management, traffic management, or project operations within a digital agency.
- Experience working with resource planning tools supporting capacity forecasting and commercial utilisation reporting.
- Demonstrated ability to manage multiple teams and multi-disciplinary resource pools.
- Exceptional scheduling and organisational skills; able to coordinate complex resourcing needs across multiple teams.
- Strong proficiency with capacity planning, workload forecasting, and reconciling planned vs. actual utilisation.
- Clear, confident communicator who can collaborate well with Client Services and Channel Leaders on decision making.
- Skilled at resolving resourcing conflicts with a calm, diplomatic, solutions-first approach.
- Capable of influencing senior stakeholders and pushing back constructively when needed.
- Excellent judgement and ability to make quick, informed decisions based on resource availability and project priorities.
- Strategic thinker who can identify bottlenecks, anticipate issues, and propose resourcing options proactively.
- Understanding of agency commercials, profitability, rate cards, and utilisation metrics.
- Ability to align resourcing decisions with budget constraints, scopes, and revenue targets.
Benefits
- Paid sabbatical at 7 years with an option to take it unpaid at 5 years
- 25 days holiday a year
- Discretionary annual performance based incentive
- Sale commission
- Recruitment referrals bonus
- Health & Wellbeing contribution
- 2 Recharge Days each holiday year
- Ride to Work scheme
- Railcard
- Season Ticket loan
- Home office chair and home office screen
- Free fruit, breakfast cereals, snacks and tea & coffee in the office
- Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
- Life insurance and income protection
- Medical Cash Plan
- Pension
- Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
- IPA Membership
- Peer to peer recognition scheme 'bonusly'
- Team off-sites/regular socials
- Year-round holiday parties
- Flexible working options
- Day to make a difference
