Integration and Technical Support Specialist - Payments
CSGUnited States
Posted November 12, 2025
59348.83 - 94454.89 USD year
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
The Integration and Technical Support Specialist provides technical and customer service support to external customers such as Merchants, Resellers, and ISOs, as well as internal customers such as coworkers and managers. The role involves troubleshooting issues, providing coding and integration support solutions, and handling incoming phone calls, emails, trouble tickets, and faxes.
Requirements
- Bachelor's degree in Computer Science, related field or equivalent experience
- 4+ years of Technical Support experience in a software environment
- A working knowledge of the Microsoft Office suite
- Knowledge of one or more of the following: PERL, SQL, PHP, ASP,.NET, C, C#, Python, Javascript, Rest API
- A high level of knowledge related to computers, hardware, and software
- Ability to thrive in a fast-paced, high-energy work environment
- Hands-on experience with Microsoft Operations Manager or MS-SQL
- General knowledge of database administration and system analysis procedures
- Ability to work shifts between 7:00 am-7:00 pm Central Time
- Ability to work rotating on-call support
- Ability to read, write, speak and understand the English language in a business environment
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off