Customer Service Representative

Auto Collision Group, Inc. is seeking a Customer Service Representative to serve as the first and last point of contact with customers. The CSR will handle communications, manage insurance claims, and maintain customer files, ensuring a positive experience for all vehicle owners. This role involves handling customer complaints and ensuring accurate updates to the system.

Requirements

• Greet customers in a friendly manner by phone and in person.
• Secure repair authorizations for customer vehicle repair.
• Create customer files and update customer information.
• Handle clerical aspects of Insurance Claims and Supplements.
• Confirm coverage and deductibles with insurance companies.
• Update customer on vehicle status.
• Handle customer complaints with integrity.
• Escalate call to upper management when necessary.
• Perform clerical duties, such as filing and scanning.

Benefits

• 401k Match
• Vacation
• Sick Pay
• Holiday
• Medical, dental, Vision Insurance