Helpdesk Consultant (m/w/d)

Your tasks

The analysis and problem-solving in the area of Enterprise Content Management (ECM) is your daily business

You process support requests from our customers and partners

Any software errors are monitored and checked internally by you

Also, testing of hotfixes can be carried out by you

In addition, you maintain our services in the cloud and SaaS area with the help of monitoring tools, which you may also administer

By performing technical updates and smaller software adjustments, you relieve our project consulting

As part of customer onboarding processes or extended maintenance contracts, you may occasionally also take a customer meeting on site

Your qualifications

Your passion is the handling of current IT technologies and their care

You like dealing with people, have experience as a service provider with customer communication and can calm down a customer, if necessary, and