Service Engineering - Co-op Positions

This is a dual product/customer focused position that acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

Requirements

• Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.
• Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
• Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.
• May support large-scale development or issue resolution projects.
• May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.