Associate Technical Solutions Engineer-2

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs. The Associate Technical Solutions Engineer will deliver prompt, professional, and high-quality technical support to internal teams and educators.

Requirements

• Run SQL queries to retrieve data and support assigned tasks.
• Validate information using internal systems and tools.
• Submit and track operational requests through Salesforce.
• Troubleshoot application defects and escalate technical or application issues to development teams as required.
• Provide technical support to Sales, Professional Development, and Partner Success teams for educator-related needs.
• Deliver networking, firewall, and security-related technical assistance to customers via remote or onsite channels, depending on location.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance