CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation is seeking energetic customer service professionals to be the primary face of the company and act as a store-front for customer relations. The CSR will be the internal representative to aircraft owners, operators, business partners, and the aviation community, responsible for providing excellent customer service and resolving issues.

Requirements

• Actively uses the following to meet customer needs:
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.

Benefits

• Medical
• Dental
• Vision
• Supplemental Plans