At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Requirements
- Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth.
- Compiles complex client data, that will focus on account performance to identify opportunities for upselling products
- Assist the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets.
- Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes.
- Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience.
- Provide business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement.
- Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
- Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction.
- Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- Wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
