We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction.
Requirements
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
