As the nation's leading health solutions company, CVS Health is building a world of health around every consumer. The Rebate Engagement team is a client-facing group of individuals who work with internal Account Team and rebate/financial/reporting operations team partners to manage client contractual obligations.
Requirements
- Partner with internal cross-functional areas such as Sales, Finance, Trade and Reporting to ensure all client requirements are met and supported
- Review and analysis of reporting to identify trends and opportunities, plus quality inspection prior to client delivery
- Solve for opportunities identified through trend analysis – process improvement / strategic projects
- Independently manage client issues and projects with little involvement from leadership
- Triage of Finance specific Account Team requests
- Support multiple complex client escalations and projects– requiring “outside of the box” solutions and ideas
- Conduct “lessons learned” and feedback meetings post resolution of issues to improve processes for the future
- Create and maintain issue and project tracking support tools as needed (Milestone Report/CRAID/Agendas/etc.)
- Partner with cross-functional partners to align on client and project expectations
- Escalate appropriately when support is needed or risk is identified, linear and/or cross-functional escalation
- Send weekly meeting agenda and meeting notes 24hrs prior and after meeting takes place
- Regular summary updates to Finance leadership
Benefits
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- No-cost wellness programs including screenings, counseling, and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
