CX Analyst
CXGMadhya Pradesh, India • Shanghai, Shanghai, China • Paris, Ile-de-France, France • Delhi, India • Chaoyang District, Beijing, China
Posted September 23, 2025
Full Time
About the Company
CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.
Job Description
CXG is seeking a CX Analyst to join their data science team in a remote position. The role involves data processing, statistical analysis, project management, and presentation skills to help the company serve luxury clients in the Chinese market. The company has expanded to global reach with offices in Shanghai, Paris, and other locations across multiple continents.
Requirements
- 1 to 3 years’ experience as a market research analyst/project manager (within the Market Research or Marketing industry is a plus)
- Passionate towards the Luxury and Fashion industry
- Detail-oriented, fast learner, good time management and able to work in a fast-paced work environment
- Able to interpret large/small amounts of data and multi-task
- Strong communication and presentation skills
- Strong analytical mind and critical thinking skills
- Excellent knowledge in MS Office (Excel, Word, PowerPoint)
- Skills in Power BI, SQL, R or automation tool is a plus
- Exceptional written, oral communication abilities in English
- Preferably from Statistics, Marketing, Psychology or Economics background