Customer Support Specialist

Customer Support Specialist role involves ensuring smooth, reliable, and positive experience for clients using company's trading platforms, assisting with trading accounts, resolving technical or transactional issues, and providing clear information about company's products and services.

Requirements

• Proven experience in customer support or client service role
• Previous experience in Forex trading or financial markets is a strong advantage
• Excellent command of English and Vietnamese, both spoken and written
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Strong phone communication skills with active listening abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication, problem-solving, and presentation skills
• Flexible to work on a weekly rotating shift schedule

Benefits

• Competitive Salary along with KPI Bonus
• Night Shift Allowance
• Growth Opportunities
• Collaborative Team