IT Services Coordinator - PST
CybertronITPahrump, Nevada, United States
Posted April 8, 2025
Full Time
About the Company
CybertronIT is a full‑service IT solutions provider with over 14 years of experience, specializing in networking, managed security, data migration, data storage, and IT consulting. The company delivers custom hardware configurations and comprehensive monitoring services, enabling clients to streamline operations and enhance performance. By offering a single‑source, end‑to‑end approach that combines responsive IT support with tailored technology solutions, CybertronIT distinguishes itself as a reliable partner for businesses seeking to fully leverage technology. Their focus on innovative, client‑centric solutions helps organizations accelerate growth and achieve their strategic objectives.
Job Description
CybertronIT is seeking a Remote IT Services Coordinator & Dispatcher based in Nevada to support their growing client base. This role involves handling incoming service requests, assigning tickets, scheduling appointments, and ensuring efficient service resolution. The ideal candidate will be a multitasker and thrives in fast-paced environments.
Requirements
- Serve as the key point of contact between clients and the IT service team.
- Receive and triage incoming service requests via phone, email, and portal.
- Prioritize, assign, and schedule service tickets based on urgency and technician availability.
- Monitor open tickets and follow up with clients and technicians.
- Coordinate schedules and support resources for on-site and remote work.
- Keep detailed and accurate records in our service ticketing system.
- Provide regular updates to clients regarding the status of their support requests.
Benefits
- Fully remote role
- Health and dental insurance
- Paid time off (PTO) and holiday pay
- 401(k) retirement plan
- Supportive and team-focused company culture
- Real growth opportunities