Customer Success and Quality Specialist

Cydcor is seeking a Customer Success and Quality Specialist to improve customer outcomes, identify quality trends, and support field sales teams. This role requires a problem-solver with a proactive mindset, passionate about driving customer satisfaction and team performance. It's ideal for a fast-paced individual who thrives in a team environment.

Requirements

• 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
• Strong organizational and communication skills
• Proactive, self-starting mindset
• Customer-first attitude
• Ability to influence others
• Demonstrated integrity
• Experience with Microsoft Office (Excel, Word, Outlook)

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Optional remote work on Fridays