IT Helpdesk Specialist
CyderesKansas City, Missouri, United States
Posted November 24, 2025
Full Time
About the Company
Cyderes is a cybersecurity company that specializes in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools.
Job Description
Cyderes is seeking a IT Helpdesk Specialist to provide advanced IT support at our Kansas City headquarters. The role involves working with various technologies to ensure smooth day-to-day operations, secure system access, and an excellent end-user experience.
Requirements
- Provide Tier II/III technical support for Windows and macOS systems.
- Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
- Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
- Handle tickets and escalations through FreshService, ensuring quality resolution.
- Manage employee onboarding and offboarding, including account and device provisioning.
- Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
- Support Okta and Entra ID for identity, account management, MFA, and SSO.
- Perform device patching and updates across managed environments.
- Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
- Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
- Assist in endpoint hardening and security initiatives.
- Document troubleshooting steps and contribute to IT knowledge base.