Customer Experience Manager

Dandy is hiring a Customer Success Manager to build and own our customer success motion from the ground up for a new product line. This person will be fully responsible for designing the playbook that keeps practices healthy, engaged, and growing — and for building the scalable infrastructure to deliver it consistently across a rapidly expanding customer base.

Requirements

• 5+ years in Customer Success, Account Management, or Client Services within a high-growth startup or SaaS environment
• Proven ability to build 0-to-1 — you've designed a CS function or motion from scratch, not just managed a pre-built team
• Highly process-oriented with a bias toward documentation, systematization, and scalable playbooks

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off