We are seeking a strategic, customer-focused Growth Account Manager to drive business expansion and strengthen long-term customer partnerships. The ideal candidate is a proactive communicator and relationship builder who can effectively represent the voice of the customer, coordinate cross-functional support, and lead initiatives that align with our business goals.
Requirements
- Develop and execute targeted growth plans for customers to meet or exceed target goals and strategic objectives
- Identify customer applications, products, programs that present an opportunity for product sales
- Propose solutions to meet customer needs that are supportive of new wins that are in line with business unit goals and objectives
- Ensure operational alignment with customers by effectively communicating on all relevant policies and procedures
- Coordinate and partner with internal stakeholders to ensure high levels of support and communication to assigned customers
- Represent voice of customers to the organization, including effectively communicating on topics such as price proposals/changes, product changes, new product needs, performance metrics, scorecards to ensure everyone involved understands customer expectations and business metrics
- Develop strong relationships with customers to engage key decision makers and critical departments that in turn support the specification and purchase of our products
- Plan, conduct, and/or coordinate commercial and technical presentations on current and new product and their applications for customers
- Coordinate special marketing or growth program sales efforts as requested
- Develop and coordinate focused sales plans to maximize sales penetration by preparing and submitting call reports, monthly reports, action plan updates, operating plan updates, expense reports and other sales-oriented documents in a timely fashion
- Maintain records in an organized and accurate manner for performance analysis, follow up, and organized record keeping
- Utilize sales processes to uncover customer objections/concerns required to develop appropriate solutions
- Coordinate legal and commercial input for supply agreement negotiations
- Establish significant connections with key decision-makers at all levels of customer organizations
- Coordinate global activities related to customer account strategies (executive meetings, global pricing adjustments, contract management)
Benefits
- Bonus system
- Paid vacation
- Retirement plan
- Flexible working hours
- Personal insurance
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
