AI Customer Support Jr/Ssr

Darwin AI is seeking a highly motivated AI Support Specialist to provide excellent customer support and troubleshoot technical issues. The role involves working directly with clients to resolve inquiries, resolve technical problems, and collaborate with internal teams to maintain client satisfaction. This role focuses on the first line of defense for users of the AI system, helping them with questions and integrating them with systems.

Requirements

• Experience in Customer Support, Technical Support, or Helpdesk roles (SaaS or tech preferred)
• Strong troubleshooting skills and ability to resolve issues efficiently
• Familiarity with AI behavior, JSON structures, and state machines (training provided)
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations
• Knowledge of process automation; experience with Zapier is a plus
• Programming knowledge, especially in Python is a plus
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Highly organized with the ability to manage multiple support cases
• Strong written and verbal communication skills
• Customer-first mindset with a genuine desire to help clients succeed
• Team player with adaptability in fast-paced environments
• Passion for technology, AI, and continuous learning
• Remote work flexibility

Benefits

• Language Classes
• OpenAI Premium License
• Paid Time Off
• Soft Hybrid Work