Associate IT Services Engineer
Data Analysis IncPlano, Texas, United States
Posted January 9, 2026
Full Time
About the Company
Data Analysis Incorporated (DAI) is the controlling entity of the O'Neil family of businesses, operating in diverse industries worldwide.
Job Description
The IT Services Associate provides hands-on technical support for employees across all company locations, with a focus on assisting plant production and business support teams. This entry-level role helps ensure a smooth IT experience by supporting end-user computing devices, troubleshooting hardware and software issues, and assisting with collaboration tools.
Requirements
- Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues.
- Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals.
- Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management.
- Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision.
- Document IT processes, troubleshooting steps, and end-user support guides.
- Maintain IT asset inventory and track device lifecycle.
