Senior Manager, Digital Brickster Experience - IT Infrastructure & Operations

This Senior Manager position within IT Infrastructure & Operations focuses on ensuring seamless integration of advanced AI and collaboration platforms within Databricks. The role involves leading and scaling systems integration, automating workflows, managing user experience, vendor management, and championing best practices for knowledge management. It requires a strong understanding of SaaS platforms, enterprise AI, and collaboration tools, and experience managing stakeholders and processes in a rapidly growing environment.

Requirements

• 8+ years of experience in IT Infrastructure, Digital Brickster Experience, or a related field.
• 3+ years in team or program leadership.
• Deep understanding of SaaS platforms, enterprise AI technologies (Glean, ChatGPT Enterprise, Perplexity), collaboration environments (Atlassian, GitHub), IT service delivery, and workflow automation.
• Demonstrated ability to drive operational scaling and implement process improvements.
• Strong stakeholder management and cross-functional leadership skills.
• Excellent communication and communication skills.
• Experience with knowledge management and self-service IT solutions, especially powered by AI.
• Track record of successful vendor management and partnerships.
• Experience documenting and operationalizing knowledge management solutions.

Benefits

• Comprehensive benefits
• Equity eligibility