ServiceNow ITOM - Immediate Start
DatacomMelbourne, Victoria, Australia
Posted October 23, 2025
Full Time
About the Company
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services, with a dynamic and agile work environment.
Job Description
Join Datacom to lead ServiceNow ITOM and CMDB implementations, design technical solutions, and mentor developers. Work on high-profile projects with major Australian customers. Enjoy a dynamic, agile work environment with opportunities for growth and development.
Requirements
- 5+ years working on the ServiceNow platform with demonstrable ITOM/CMDB delivery experience
- Proven consulting experience leading ITOM/CMDB implementations in client environments
- ServiceNow CIS certification(s) for ITOM/Discovery/Service Mapping/CMDB (or equivalent proven experience)
- Strong hands-on experience with Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management
- Deep familiarity with Common Service Data Model (CSDM) and CMDB reconciliation approaches
- Experience with MID Server architecture, Discovery Patterns (Pattern Designer, probes & sensors), and tuning
- Broad integration knowledge: REST, SOAP, SSO/SAML, LDAP, JDBC/ODBC, FTPS, and common integration patterns
- Solid scripting skills on the platform (JavaScript — Business Rules, Client Scripts, UI Actions, UI Pages; knowledge of Angular/JS is a plus)
- Strong stakeholder engagement and communication skills; proven ability to consult, influence, and translate between technical and business audiences
- Experience working across SDLC methodologies (Waterfall, Agile/Scrum, SAFe)
- ITIL Foundation (minimum) or equivalent awareness of ITSM processes
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses