Customer Success Manager - Boston
DatadogBoston, Massachusetts, United States
Posted August 4, 2025
86000 - 118000 USD year
Full Time
About the Company
Datadog is a leading monitoring platform for cloud applications, offering comprehensive observability by integrating data from servers, containers, databases, and third-party services. Our APM, log management, and infrastructure monitoring solutions empower DevOps teams to optimize performance, minimize downtime, and deliver exceptional user experiences. Datadog's open-source tools and cutting-edge technology make it a distinctive player in the cloud computing and DevOps space.
Job Description
As a Customer Success Manager at Datadog, you'll proactively build strong relationships with existing customers through onboarding, up-selling, and cross-selling, advocating for their needs and driving product adoption. You'll collaborate with internal teams to ensure a positive customer experience and identify growth opportunities.
Requirements
- 5-7 years of experience in a customer account facing role
- Strong communicator with excellent attention to detail
- Motivated by building long-term relationships
- Driven to make a visible impact
- Customer-minded
- Excited by working in an ever-evolving environment
- Experienced in negotiating contract terms and overcoming pricing objections
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture
- Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development
- Product training
- Career pathing
- New hire stock equity (RSU)
- Employee stock purchase plan (ESPP)
- Generous global benefits
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements