Lead, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform! We are looking for an energetic, ambitious and inspiring Lead, Customer Success who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.

Requirements

• Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets.
• Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members.
• Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach.
• Work closely with customers to co-create successful use cases that demonstrate business value and support growth.
• Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies.
• Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer.
• Collaborate with product development teams to prioritize and shape the product backlog.
• Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved.
• Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements.
• Collaborate with account and business development teams to support market expansions and revenue growth.

Benefits

• Great Compensation & Benefits
• Enhanced Workdays
• Growth & Learning
• Thriving Community
• Open Dialogue