(MAU) Tax Resolution Specialist IV

The Tax Resolution Specialist IV is a client-facing role that acts as a liaison between the client and the tax agency, preparing and processing amendments and/or researching agency notices with precision.

Requirements

• Resolve and process tax jurisdiction correspondences/ amendment forms ranging from a simple to complex level.
• Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers.
• Prepare and file original and/ or amended for federal, SSA, states, and local tax returns.
• Resolve client inquiries accurately and expediently with a high level of customer service.
• Maintain contact and interact with any taxing agencies and authorities to obtain and analyze information necessary to complete tax filings.
• Communicate with internal and external customers via phone, email, and fax to obtain information or required approvals for issues regarding tax jurisdiction or amendment correspondences.
• Maintain a knowledge of agency requirements and forms; up-to-date knowledge of tax issues for Federal, states, and local taxing agencies and authorities.
• Read and comprehend information in electronic (computer) or paper form (written/ printed).
• On an as-needed basis, assist with tax filing processing and may participate in cross training.
• Negotiate with agencies and customers to ensure that all involved are reasonably satisfied with the solution.
• Maintain compliance and minimize tax risks by following strict policies.
• Must identify tax payments to reduce financial impact and tax penalties & interests.
• Partners with other internal departments to resolve issues, remove barriers, establish service level agreements, and improve processes impacting the daily operation of the Ceridian Tax Services business.