Home-Based Technical Support Specialist

We're looking for a Home-Based Technical Support Specialist to provide customer service and technical support for an ERP system, helping users resolve challenges and optimize their experience.

Requirements

• Exceptional Communicator: Strong verbal and written English communication skills, with the ability to explain technical and accounting concepts clearly.
• Customer-Centric: Dedicated to providing outstanding customer service and building trust with end users.
• Problem-Solver: Skilled at troubleshooting ERP-related issues and documenting effective solutions.
• Growth-Minded: Adaptable, eager to learn, and proactive in identifying improvements to systems and workflows.
• Service-Oriented: Committed to meeting service level agreements (SLAs) and ensuring timely, efficient resolutions.

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses