Customer Engagement Specialist
Defense Holdings, Inc.Wilmington, Delaware, United States
Posted March 12, 2026
Full Time
About the Company
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients.
Job Description
Defense Holdings, Inc. (DHi) is seeking a Customer Engagement Specialist to manage and enhance interactions with clients. The ideal candidate will coordinate engagement initiatives, support customer satisfaction programs, and track client feedback to improve service delivery.
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field.
- 2–4 years of experience in client engagement, customer service, or account support roles.
- Proficiency in Microsoft Office Suite and CRM systems.
- Strong analytical, organizational, and communication skills.
- Ability to manage confidential client information responsibly.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) and Holidays
- Life and Disability Insurance
- Professional development opportunities