Mitarbeiter in der Kundenbetreuung / Client Service (m/w/d)
Degussa Goldhandel GmbHHesse, Germany
Posted March 4, 2026
Full Time
About the Company
Degussa Goldhandel GmbH, headquartered in Frankfurt am Main, has been a trusted provider of precious metals trading and value storage solutions since 2011. The company specializes in buying and selling gold, silver, platinum, and palladium, and offers secure lockers, value storage, and customs‑free warehousing for clients worldwide. With a reputation for quality and consistency, Degussa Goldhandel combines expert market knowledge with a client‑centric approach, ensuring transparent pricing and reliable service. Its integrated portfolio—including gold acquisition, scrap gold processing, and secure vaulting—positions it as a one‑stop partner for investors, collectors, and businesses seeking dependable precious‑metal solutions.
Job Description
We are seeking a Client Service Representative to join our Client Relationship Management Team in the Rodgau area. The successful candidate will be responsible for providing exceptional customer service through phone and email, handling customer inquiries, and resolving issues in a professional and timely manner.
Requirements
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service through phone and email
- Handle customer complaints and concerns in a fair and courteous manner
- Maintain accurate records of customer interactions
- Collaborate with other teams to ensure seamless customer experience
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for exceptional performance
