The E-commerce & Outbound Sales Associate establishes relationships with customers to drive direct sales through outbound email and calling efforts. Identifies and maintains strategic partnerships with corporate customers to increase direct sales and acquire new customers. Becomes the personal “Wine Concierge” and main point of contact for all customer service opportunities, including sales, reservations, shipping issues or other inquiries.
Requirements
- Performs outbound sales operations selling wine and merchandise to our customer database
- Communicates and promotes winery events, experiences, wine family upgrade options and additional services and products
- Responds quickly and accurately to customer inquiries via telephone and email
- Suggests and maintains customer service best practices, based on customer interaction experience
- Maintains a comfortable, friendly, and informative customer service environment via face-to-face, phone, and email communication
- Prioritizes and executes outbound sales calls to both potential and existing customers, to meet or exceed established sales and membership goals
- Works closely with DTC E-commerce and Outbound Sales Manager to segment the customer database effectively for targeted sales campaigns
- Creates reports to determine appropriate contact lists
- Maintains telesales daily, weekly & monthly reports
- Maintains outbound sales promotional calendar
- Promotes sales and wine club to customers and members through calls, personalized emails and texts to meet daily, monthly and annual sales goals
- Works with manager to develop and execute outside sales promotions
- Generates leads and manages relationship(s) with outside sales partners and vendors
- Works closely with the DTC team to deliver excellent and proactive customer service that is high touch, elevated and friendly
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- 401(k) with company match
- Discretionary profit sharing
- Paid time off (PTO)
- Paid holidays
- Wine & merchandise discounts
- Tuition reimbursement
- Gym discounts
