Operations Excellence Specialist

As an Operations Excellence Specialist, you will focus on customer compensation, fraud management, compliance, and policy misuse prevention within our global operations. You will play a crucial role in setting the standard for fairness and financial integrity, managing compensation budgets, protecting our ecosystem from misuse, identifying and mitigating risks related to fraud, ensuring adherence to company policies, and collaborating with cross-functional teams to develop strategies to ensure cost efficiency across 18 markets.

Requirements

• 2+ years of experience in customer service, fraud management, compliance, or risk management.
• Strong understanding of compensation policy frameworks, fraud detection tools, and regulatory requirements.
• Experience in developing and enforcing policies and procedures to ensure operational integrity.
• Proven ability to analyse large datasets using data analysis tools such as SQL, Excel, Python, or similar.
• Experience using data visualisation tools (e.g., Tableau, Power BI) to report on key performance metrics and identify trends.
• Ability to interpret complex data sets to drive insights and inform decision-making processes.
• Familiarity with fraud analytics tools and techniques to track, measure, and predict fraudulent activities.
• Strong communication skills, with the ability to translate data insights into actionable recommendations for leadership and cross-functional teams.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance