Accounts Receivable Disputes Specialist with Italian

We are seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a functional subject matter expert (SME) for dispute processes, policies, and tools.

Requirements

• 2–4 years of experience in Customer Service, Accounts Receivable disputes/deductions, Order-to-Cash, billing, collections, or related finance operations/analysis
• Solid understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and period close
• Advanced analytical and root cause analysis skills, with the ability to resolve complex discrepancies using structured problem-solving and data-driven validation
• Strong proficiency with ERP systems and dispute tools/portals (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills
• Ability to manage priorities independently, exercise sound judgment, and navigate approvals for exceptions and escalations
• Advanced written and verbal communication skills, with the ability to influence cross-functional partners and negotiate professionally with customers
• Proficiency in English (B2) and Italian (B2) required to effectively support a global customer base

Benefits

• Stable job in multinational company based on employment contract
• Working in flexible hybrid model - 3 office days and 2 remote days per week
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning)
• Structured onboarding process and Buddy program for new joiners
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion
• Attractive benefits