We are seeking a consultant to join our Technology & Transformation (T&T) team, focusing on the Future of Service offering within our national practice. As a consultant, you will support the delivery of client projects by assisting in the implementation of technology solutions that enhance service delivery and customer experience.
Requirements
- 1–3 years of experience in business analysis, service transformation, or consulting roles
- Bachelor’s degree in business, management, information systems, or a related field
- Foundational understanding of contact centre operations, customer experience, and service delivery processes
- Experience in gathering and documenting business requirements, assist in mapping processes, and support business case development for cloud-based contact centre solutions
- Strong analytical, problem-solving, and communication skills, with the ability to contribute to workshops and client presentations
- Experience working in teams to analyze business challenges and support actionable recommendations
- Ability to work both independently and as part of a team in remote and on-site environments; willingness to travel nationally as required
- Enthusiasm for learning and staying up to date with trends in digital service delivery, customer experience, and enterprise technology
Benefits
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as 'Deloitte Days'
- Dedicated days of for learning (known as Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure
