We are seeking an Application Analyst to join our team at Delta Dental of California. The ideal candidate will have a strong analytical mindset, excellent communication skills, and experience with IT systems and vendor management. The role requires a strong understanding of business goals and technology solutions, with the ability to analyze workflows, identify inefficiencies, and propose process improvements. The candidate will work closely with stakeholders, technical teams, and vendors to facilitate clear communication, support change management, and ensure system reliability.
Requirements
- Gather and document requirements, ensuring technology solutions align with business goals
- Analyze workflows, identify inefficiencies, and propose process improvements
- Act as liaison between stakeholders, technical teams, and vendors to facilitate clear communication
- Data analysis and reporting to provide insights for decision-making
- Support change management, user training, and compliance documentation
- Design test plans, execute functional and regression tests, and track defects to ensure system reliability
- Facilitate User Acceptance Testing (UAT) by coordinating with end users and gathering feedback
- Automation and performance testing to help improve system efficiency
- Document test cases, results, and defect logs for future reference
- Compliance and security testing to ensure adherence to regulations and industry standards
- Oversee the implementation, maintenance, and security of IT infrastructure
- Monitor system performance, troubleshoot issues, and apply necessary updates
- Security and compliance measures are enforced to protect data and prevent cyber threats
- Manage vendor relationships, procurement, and contract negotiations
- Disaster recovery planning ensures business continuity and data protection
- Assess and optimize IT systems to meet business and technical requirements
- Evaluate workflows, identify system gaps, and propose improvements
- Work with developers and IT teams to design system integrations and ensure seamless data flow
- Troubleshooting and root cause analysis help maintain system stability
- Documentation and reporting support compliance and future enhancements
- Lead the implementation of the Epic Cadence module, collaborating with stakeholders to understand scheduling and appointment management requirements
- Configure and customize Epic Cadence workflows to enhance operational efficiency
- Oversee the Prelude application, focusing on patient registration, check-in, and eligibility verification
- Analyze and optimize Prelude workflows to ensure accurate and streamlined patient information management
- Manage the integration and functionality of the Welcome Patient Kiosk module within the Epic ecosystem
- Work closely with end-users and patients to enhance the self-service capabilities of the Welcome Patient Kiosk
- Provide day-to-day support for Epic Cadence, Resolute, and Welcome Patient Kiosk applications, addressing end-user issues and ensuring system stability
- Collaborate with technical teams to troubleshoot and resolve any issues affecting the functionality of these modules
Benefits
- Paid time off
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Stock options
- Tuition reimbursement
- Professional development opportunities
