Call Center Representative

This position will be responsible for working cross functionally with the sales team by reaching out to prospective plumbing client leads, using multiple contact strategies including but not limited to phone, email and text, in an effort to answer any questions or identify customer needs before transferring them to the sales team to complete the transaction.

Requirements

• Provide timely customer service to outbound and incoming telephone calls.
• Assume ownership and respond to the customer (internal/external) in an efficient, accurate and professional manner to achieve an optimal outcome.
• Schedule appointments and notate everything in the company system.
• Experience using multiple computer systems or programs (i.e., Microsoft Office, Phone Dialer)
• Ability to multitask and toggle between 5-6 windows and/or programs at a time.
• Strong communication skills
• Comfortable meeting performance metrics related to quality and call handle times.
• Capturing customer information and answering customer inquiries
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Be responsible for overall customer satisfaction with regards to communication, workmanship, and quality.
• Perform related duties as assigned, within your scope of practice.