Customer Service Representative

Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees' potential and strive to create opportunity and security for every member of the team.

Requirements

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Maintain accurate records of customer interactions and transactions in the CRM system
• Mentor and train Customer Service Representatives I and II, fostering a culture of continuous improvement
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

Benefits

• Several health plans to choose from
• Dental
• Vision
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay