Customer Service Commercial Analyst – Asia
DematicShah Alam, Selangor, Malaysia
Posted November 18, 2025
Full Time
About the Company
Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.
Job Description
Dematic is seeking a commercially focused and detail-oriented professional to oversee the commercial and financial management of our Customer Service division across Asia. This role involves managing key activities such as month-end closing, reporting, forecasting, and budgeting, while collaborating closely with Customer Service Managers to ensure accurate performance insights.
Requirements
- Perform and coordinate month-end closing activities for the Customer Service division
- Maintain accuracy of project and cost centre reporting in the ERP system
- Prepare and consolidate financial reports, forecasts and budgets
- Monitor and drive labour recovery and utilization reporting
- Support financial performance management through analysis of key drivers
- Manage warranty and stock account reconciliations
- Provide commercial support to Customer Service Managers
- Collaborate with finance and operations teams across Asia
- Support knowledge transfer and process continuity
- Assist with internal and external audits
- Support other commercial and financial initiatives
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities