Advisory Agent, Member and Client Experience

As a member and client experience advisory agent, you will provide support to members and clients, promote the organization's cooperative values, and ensure a smooth financial experience. You will also contribute to business development, maintain business relationships, and stay up-to-date with the latest standards, products, and services in your field.

Requirements

• High school diploma in a related field
• A minimum of three years of relevant experience
• Knowledge of French
• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework, and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and transactions
• Knowledge of service standards

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment